Privacy policy

Effective Date: 10 July 2026

At Goutte™, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.goutte.co.za, shop with us, or interact with our services.

1. Who We Are

Goutte™ is a South African clothing and lifestyle brand inspired by Future Culture.

Website: www.goutte.co.za

2. Information We Collect

We may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Order history
Payment confirmation (we never store your card details)
Device information
Browser type
IP address
Location (when permission is granted)
Cookies and website usage information

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates
Improve our website and shopping experience
Prevent fraud
Respond to enquiries
Send marketing communications (only if you choose to receive them)
Comply with legal obligations

4. Payments

Payments are processed securely through trusted payment providers such as Stitch and other approved payment gateways.

Goutte™ does not store your debit or credit card information.

5. Cookies

We use cookies to:

Remember your shopping cart
Improve website performance
Understand visitor behaviour
Personalise your experience

You can disable cookies in your browser, although some features may not work correctly.

6. Marketing

If you subscribe to our newsletter, we may send updates about:

New arrivals
Limited drops
Promotions
Brand news
Future collections

You may unsubscribe at any time using the unsubscribe link in our emails.

7. Sharing Information

We never sell your personal information.

We may share information only with trusted partners who help us operate our business, including:

Payment providers
Delivery partners
Shopify
Marketing platforms
Customer support services

These partners only receive the information necessary to perform their services.

8. Data Security

We use industry-standard security measures to protect your personal information, including:

Secure SSL encryption
Protected payment processing
Restricted access to customer data
Continuous security monitoring

While we take reasonable precautions, no online system can guarantee absolute security.

9. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information (where legally permitted)
Withdraw marketing consent
Request a copy of your personal data
Lodge a complaint regarding your privacy

10. POPIA Compliance

Goutte™ is committed to complying with South Africa's Protection of Personal Information Act (POPIA).

We collect and process personal information lawfully, fairly, and transparently.

11. Third-Party Services

Our website may contain links or services provided by third parties, including:

Shopify
Google
Meta (Facebook & Instagram)
TikTok
Stitch
Courier companies

Each service has its own privacy policy.

12. Children's Privacy

Our products are not intended for children under the age of 18 without the involvement of a parent or legal guardian.

13. Policy Updates

We may update this Privacy Policy from time to time.

The latest version will always be available on www.goutte.co.za.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Goutte™