Refund policy
Effective Date: 10 July 2026
At Goutte™, we want you to be confident with every purchase. If something isn't right, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, items must be:
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Unworn and unused
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In their original condition
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Free from stains, odours, or damage
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Returned with all original tags and packaging
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Accompanied by proof of purchase
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned unless they arrive damaged or incorrect:
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Gift cards
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Sale or clearance items
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Personalised or custom-made products
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Items marked as Final Sale
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive:
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A damaged item
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A defective product
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The wrong item
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An item with a manufacturing fault
Contact us within 7 days of delivery. Include your order number and clear photos so we can resolve the issue as quickly as possible.
Exchanges
If you need a different size or colour, you may request an exchange, subject to stock availability.
If the requested item is unavailable, we will offer:
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A store credit, or
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A refund where applicable.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.
Original shipping charges are non-refundable unless the return is due to our error or a faulty product.
Return Shipping
If the return is due to:
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A change of mind
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Incorrect size selected
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Preference change
The customer is responsible for return shipping costs.
If the return is due to:
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A faulty item
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A damaged product
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An incorrect order sent by Goutte™
Goutte™ will cover the reasonable return shipping costs.
Order Cancellations
Orders may be cancelled before they are processed for dispatch.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
Store Credit
Where appropriate, Goutte™ may issue store credit instead of a refund. Store credit can be used on any future purchase and does not expire unless required by law.
Contact Us
If you need assistance with a return or refund, please contact us.
Goutte™
Website: www.goutte.co.za
Email: goutteshop@gmail.com
Our Promise
Every Goutte™ order is prepared with care. If something isn't right, we'll work with you to make it right-because every customer deserves a shopping experience that reflects our commitment to Future Culture.
Future Culture.
Every Drop Defines You.