Effective Date: 10 July 2026

At Goutte™, we're committed to delivering every order safely, quickly, and reliably.

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Shipping Locations

We currently ship throughout South Africa.

International shipping may become available in the future.

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Processing Time

Orders are processed within 1-3 business days after payment has been confirmed.

During new releases, limited drops, promotions, or holiday periods, processing times may be slightly longer.

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Delivery Time

Estimated delivery times:

• Major Cities: 2-5 business days

• Regional Areas: 3-7 business days

• Remote Locations: 5-10 business days

Delivery times are estimates and may vary depending on courier operations and your location.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

From time to time, Goutte™ may offer free shipping promotions on qualifying orders.

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Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email or SMS with a tracking number so you can follow your delivery.

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Delivery Address

Please ensure your shipping information is complete and accurate before placing your order.

Goutte™ is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.

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Missed Deliveries

If delivery cannot be completed because no one is available to receive the parcel, the courier may:

• Attempt another delivery, or

• Contact you to arrange collection or redelivery.

Additional delivery fees may apply if a parcel is returned due to an incorrect address or unsuccessful delivery attempts.

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Delays

While we aim to deliver on time, delays may occur due to:

• Severe weather

• Public holidays

• High order volumes

• Courier network disruptions

• Events beyond our reasonable control

We appreciate your patience should any unexpected delays occur.

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Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We'll work with the courier to investigate and resolve the issue as quickly as possible.

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Order Changes

If your order has not yet been processed, you may request changes to your shipping address.

Once an order has been dispatched, shipping details cannot be changed.

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Contact Us

For any shipping enquiries, please contact us.

Goutte™

Website: www.goutte.co.za

Email: goutteshop@gmail.com

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Our Promise

Every Goutte™ order is packed with care and shipped with the goal of delivering a seamless shopping experience from checkout to your doorstep.

Future Culture.
Every Drop Defines You.